Question 1

How quickly will I hear back after I send a brief through the contact form?

Accepted Answer

A real person at WebAxis reads every brief and replies within four business hours, usually faster. We send a short reply with two or three sharp clarifying questions and a suggested time for a 30-minute discovery call.

Question 2

Is the 30-minute discovery call really free with no obligation to sign anything?

Accepted Answer

Yes. No deck, no pitch theatre, no hard close. We listen, ask a few sharp questions, and either send a written proposal within five working days or honestly recommend a different agency that fits your situation better.

Question 3

Can I reach WebAxis on WhatsApp during business hours instead of email?

Accepted Answer

Yes. WhatsApp is honestly the fastest way to reach us. Tap the WhatsApp link on this page and you will land in a chat. Replies during business hours are typically under 30 minutes.

Question 4

What information do I need to share for a useful first conversation?

Accepted Answer

A short description of what you sell, who you sell to, and what success would look like for you in the next 90 days. Access to any existing analytics, Google Business Profile or ad accounts helps but is not required for the first call.

Question 5

Do you work with international clients based outside East Africa?

Accepted Answer

Yes, on a selective basis. We have built WebAxis for East African small and medium businesses first, but international clients who want an East African team can engage on the same packages priced in USD. We will tell you on the call whether we are the right fit.

Tell us what you want to achieve. We will tell you whether we are the right team for it.

Send a quick brief.

What people ask before they get in touch.